Last updated: January 2025
If the customer cancels their order before the onboarding form has been returned and before any work has started, they receive a full refund of the amount paid.
If work has begun, a partial refund is calculated based on the proportion of work not yet completed. Work that has been completed and delivered is non-refundable.
Services that have been fully delivered are excluded from refund. This applies regardless of whether the outcomes met the customer's expectations.
Consumers have a 14-day right of withdrawal under EU law. This right lapses if the consumer has expressly agreed that performance of the service begins before the withdrawal period expires and has confirmed awareness of losing the right of withdrawal.
Refunds are processed within 10 business days of approval to the original payment method. Contact us at hello@breakintoseo.com to request a refund.